Fair Usage Policy (FUP)

1. Purpose and scope

Purpose: This Fair Usage Policy (FUP) defines reasonable use limits and enforcement measures to ensure stable, secure and equitable access to Guru VPN services (the “Service”) for all Users.
Scope: This FUP applies to all Users of the Service and is incorporated into the Terms of Service. Where a specific plan or promotional offer contains bespoke limits, those prevail over the generic FUP.
This FUP supplements the Guru VPN Terms of Service and should be read together with our Privacy Policy, No-Logs Policy, Acceptable Use Policy, and other policies referenced in the Terms.

2. Principles

Equitable access: The Service is provided to enable fair access for all Users; excessive or abusive consumption that degrades service for others may be restricted.
Proportionality: Enforcement measures aim to be proportionate, minimally disruptive and targeted to restore normal operation.
Transparency: We will publish or communicate applicable limits and significant changes via our website, legal/policy page, account dashboard, app legal section, or any other official publication location and notify affected Users by email, in-app notice, website notice, account dashboard notice, push notification, or any other reasonable communication method where practicable

3. Allowed use

General: Users may use the Service for lawful personal and (if permitted by plan) business purposes in accordance with the Terms, AUP and this FUP.
Reasonable consumption: Normal browsing, streaming, remote access, secure communications and moderate file transfer consistent with the selected subscription tier are permitted.

4. Usage limits and examples of excessive use

Bandwidth and traffic: Excessive bandwidth consumption that materially impairs network performance may be considered abusive where it can be reasonably identified using available service-level or account-level signals, such as user-linked connection logs retained under the applicable period, approximate data volume, repeated infrastructure impact signals, IDS/IPS alerts, or external abuse reports. We rely only on metrics that are actually available under our technical architecture..
Registered devices: Each plan has a maximum number of registered devices, currently up to four (4) devices unless the applicable plan states otherwise. Exceeding that registered-device limit or attempting to bypass device-limit controls is not permitted and may trigger enforcement.
Resource monopolization: Use patterns that materially strain shared infrastructure, where reasonably identifiable through available technical signals, IDS/IPS security alerts, device-limit checks, or abuse reports, may be considered excessive. This does not mean that we track the number or parallelism of user sessions at an individual-user level..
Automated or bot traffic: Continuous automated scraping, crawling, distributed scanning or other bot activity originating from the Service that imposes load on our infrastructure or third-party systems may be restricted. Our ability to identify such activity is limited to available indicators, such as anomalous network patterns, infrastructure impact, external complaints, and other abuse signals; we do not guarantee precise identification of all automated activity.
Abuse of trial or promotional offers: Repeatedly creating accounts to exploit free trials or promotional offers is prohibited.

5. P2P, torrents and bandwidth‑intensive activity

P2P allowance: P2P file-sharing may be permitted on designated servers only and subject to applicable law and plan terms. Torrenting and other high-bandwidth P2P that causes sustained node saturation may be limited or redirected to specialized servers.
Illegal content: Use of P2P to distribute copyrighted or illegal content remains prohibited under the AUP and may lead to suspension.

6. Throttling, shaping and redirection

Traffic management: To protect network stability we may apply temporary traffic management measures (throttling, shaping, traffic redirection) during congestion or where misuse is reasonably indicated by available technical signals, external complaints, or other reasonable grounds.
Notification: Where reasonably practicable we will notify affected Users of applied management measures and expected duration via email, in-app notice, website notice, account dashboard notice, push notification, or any other reasonable communication method.

7. Suspension, restrictions and termination

Remedies for excessive use: For violations of this FUP we may, at our discretion:

restrict or reduce bandwidth for the offending account;
limit access to specific servers or features;
require plan upgrade to continue usage at current levels;
temporarily suspend or permanently terminate the account for repeated or severe violations.

Refunds: If termination or restriction is due to User breach of FUP, refunds are at our discretion and subject to the Terms of Service.

8. Monitoring and enforcement

Monitoring: We may monitor limited technical and security metrics described in our Privacy Policy, such as user-linked connection logs retained under the applicable period (VPN servers used, connection timestamps, and available connection status indicators), approximate data volume, registered-device limit status, aggregate infrastructure performance, IDS/IPS alerts, external abuse complaints, and error rates. We do not store users' real source IP addresses in connection logs or use them for FUP enforcement, do not maintain user-level concurrent connection counts or parallel session logs, and do not use DNS logs linked to individual users or devices for FUP enforcement. We do not inspect or log the content of your communications or traffic payloads.
Investigations: Suspected violations may prompt internal investigation. We may request information from the User to assess usage patterns.
Privacy: Monitoring is conducted in accordance with our Privacy Policy and applicable law.
Retention: Any data processed for FUP enforcement is retained, deleted, anonymised, or aggregated as described in our Privacy Policy and No-Logs Policy, subject to applicable legal, security, abuse-prevention, billing, lawful-request, and legal-claims requirements

9. Exceptions and enterprise plans

Exceptions: Legitimate high‑volume use cases (research, corporate VPN needs, content delivery) should be discussed with us. We may provide custom plans, dedicated resources or enterprise terms to accommodate such needs.
Enterprise agreements: Corporate or bespoke contracts may include tailored fair‑use provisions and SLAs; those controls supersede this generic FUP where expressly stated.

10. Appeals and dispute process

Appeal: If you believe a restriction or enforcement action was applied in error, submit an appeal to support@guruvpn.com or privacy@guruvpn.com within 14 days including relevant evidence, dates/times, account details, and explanation
Review: We will review appeals in a reasonable timeframe and, if an error is found, lift or adjust measures and restore service.

11. Changes to the FUP

Modifications: We may amend this FUP from time to time. Updated versions will be published at our website, legal/policy page, account dashboard, app legal section, or any other official publication location with the date of last update.
Continued use: Continued use after publication of changes constitutes acceptance of the updated FUP.

12. Definitions

“Excessive use” — usage patterns that materially degrade network performance or impair other Users’ access, as determined by us.
“Registered devices” — devices linked to an account for plan-limit purposes. Guru VPN enforces plan limits through registered-device status and does not maintain user-level concurrent connection counts or parallel session logs.
“Traffic management” — temporary technical measures (throttling, shaping, redirection) applied to preserve network stability.
Other capitalized terms have the meanings given in the Terms of Service.

13. Contact

13.1. For questions, appeals or custom plans contact: support@guruvpn.com or privacy@guruvpn.com.

Effective date: 01.07.2026.